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All Questions
How to register as a platform user?
Registering as a platform user is very simple. You only need to click the "Free Registration/Login" button in the upper right corner of the page and follow the prompts to fill in basic information (including username, password, email address, etc.). After completing email verification, you can successfully register. After successful registration, you can improve your personal profile for a better service experience.
Start your cross-border engineering collaboration here
8~16 个字符，需同时包含数字，字母和符号
Start your cross-border engineering collaboration here
8~16 个字符，需同时包含数字，字母和符号
FAQ关闭
What are the benefits of completing your personal profile?
Completing your personal center profile offers the following benefits:
1. Enhances account credibility and authority;
2. Provides more precise service supply-demand matching and service provider recommendations;
3. Increases visibility and improves chances of being viewed and contacted;
4. Enjoys more professional services offered by the platform;
5. Improves transaction success rate and user experience.
Which languages does the platform support?
Our platform currently supports four languages: Chinese, English, Russian, and Arabic. After logging in, you can select your preferred language via the language switch button in the upper right corner. We are continuously working to add support for more languages in the future.
How can I contact customer service?
You can contact our customer service team through the following methods:

1. Online customer service: Click the "Online Customer Service" floating button at the bottom right corner of the page
2. Email: info@silkroad-chem.com
How to modify account information?
After logging in, you can click on the user avatar in the upper right corner and select "Personal Center" to enter the account settings page. On this page, you can modify personal information, contact details, password, and other details. Please ensure that the information you provide is accurate and valid so that we can offer you better service.
What should I do if I forget my account password?
If you have forgotten your account password, click the "Forgot Password" link on the login page and enter the email address you used during registration. The system will send a password reset link to that email. You can use this link to set a new password. If you encounter any issues, please contact customer service for assistance.
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